Ticket Office

Civic Theatre Ticket Office

COVID-19 Update

A public health order has been issued by the NSW Government limiting public gatherings. For the latest information see the City’s COVID webpage.


The Civic Ticket Office is located inside the Civic Theatre Cafe, 375 Hunter Street, Newcastle NSW Australia.


Tickets are available online 24 hours a day.

The Ticket Office phone lines are open weekdays 9am to 5pm and Saturdays from 9am to 12.30pm.

The Ticket Office counter within the Civic Theatre will reopen on Monday 1st November at midday. Our counter hours are weekdays from 9am to 3pm, Saturdays from 9am-12:45pm and 2 hours prior to a show.

The Ticket Office in the Playhouse and City Hall foyers will open 1 hour prior to a performance.

For all ticket sales please phone us on 4929 1977.

Email contact is civicticketoffice@ncc.nsw.gov.au

We accept payments by Visa and Mastercard. Please note our Ticket Office counter is cashless

Access & Special Assistance

Please let us know your requirements when booking tickets by phone.
Our Ticket Office staff allocate wheelchair accessible tickets - these are not yet able to be booked online.

Civic Theatre City Hall Playhouse Theatre
Wheelchair access Stalls only (ground floor) Lift in eastern end of venue. All levels accessible Lift on entry, east of main stairwell
Accessible seating Stalls only (ground floor) All levels accessible Yes
Accessible toilets Ground floor only First floor only Foyer level
Captioning & subtitles Select performances only NA NA
Hearing assistance / loop Yes No No

Industry Representation

The Civic Theatre Newcastle is a member of Live Performance Australia, the peak body representing the live performance industry and operates under the LPA Ticketing Code of Practice (Consumer Code). This Code applies to the purchase and use of tickets.

The Civic Theatre Newcastle is a member of Performing Arts Connections Australia the national peak body representing and supporting performing arts presenters and creators in Australia.

Please be aware that The Civic theatre Newcastle has no obligation to honour any tickets purchased via unauthorised resellers.

If you attend an event with a ticket purchased via an unauthorised reseller (such as Viagogo, Ticketmaster Resale, Ticketbiz, eBay, Gumtree, Tickets Australia or otherwise), your ticket may be cancelled without a refund, and you may be refused entry to the Event.

Please see the Safe Tix Guide