Accessibility
The Civic Theatre is dedicated to being welcoming, accessible and inclusive for the widest possible audience. We provide a range of services and facilities to enable all visitors to attend performances in our heritage-listed venues. With advance notice, we can accommodate a range of individual needs and we strongly encourage visitors to notify team members of any individual needs at the time of booking.
To book accessible seating or discuss requirements including wheelchair, larger seat, hearing loop or companion cards please contact the Ticket Office on 02 4929 1977 or email [email protected].
Civic Theatre | City Hall | Playhouse Theatre | |
Wheelchair access | No lift | Lift in eastern end of venue. | Lift on entry, east of main stairwell. |
Seats | Standards seats are 46cm | Seats in stalls have no armrests. | No armrests |
Accessible toilets | Ground floor only | First floor only | Foyer level |
Captioning & subtitles | Select performances only | NA | NA |
Auracast Assisted Hearing | Auracast is an assisted listening technology that delivers clearer audio throughout the venue. Auracast receivers can be collected from the Ticket Office prior to the performance. Devices are available with headphones or a neck loop for hearing aid users. Some Auracast-enabled hearing devices may also connect directly to the system using a phone. Please refer to your audiologist or device manufacturer for compatibility and setup instructions specific to your device. You can see compatible devices by visiting Bluetooth SIG Auracast website for current compatibility information. | NA | Available. See Civic Theatre section for more details. |
| Mobility Aids | For safety reasons, mobility aids cannot be stored in the auditorium once you have been seated. | For safety reasons, mobility aids cannot be stored in the auditorium once you have been seated. | For safety reasons, mobility aids cannot be stored in the auditorium once you have been seated. |
Companion Cards
NSW Companion Cards are welcome at our venues. Tickets booked using a Companion Card must be booked via phone and collected at the Ticket Office.
Assistance Animals
Animals trained to assist people with disabilities are welcome at our venues. To ensure appropriate seating is allocated please advise your requirements when booking.
Accessible Parking
There is a 5 minute drop-off zone located at 282 King Street (outside Crystalbrook Kingsley), approximately 150m from Civic Theatre.
Accessible Parking spaces can be found at the following locations near our venues:
- Burwood Street - 5 spaces
- Auckland Street - 2 Spaces
Spaces are also provided in the carpark behind the Newcastle Regional Library, accessed via Queen Street. Find other accessible parking locations: Newcastle Accessible Parking Map
Read about Parking Permissions for Accessible parking permit holders.
Cloakrooms
Civic Theatre, Playhouse and City Hall do not have cloakrooms. All personal items are left at your own risk.
Seating
For the safety of all patrons, please ensure that all members of your party, including children, remain seated at all times, as our seats fold up when not in use.
Children Events
- Civic Theatre, Playhouse and City Hall have very limited pram parking, which is subject to availability on the day.
- All prams and items are left at your own risk, and please take any valuables with you.
- A limited number of booster seats are available for children aged 5 years and under.
