COVID Safety

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Click on the COVIDSafe tick to see our COVIDSafe Plan.

The Civic Theatre is a registered COVIDSafe venue.

We have enhanced health and hygiene measures in place to put the health and safety of all visitors and staff at the forefront of what we do.

Our venues and events are operating under COVID Safety measures in accordance with NSW Health guidelines and the Public Health Order (PHO).

We are currently operating at 75% capacity across all our seated venues.

The Civic Theatre team will monitor the movements, attendance numbers, compliance, and comfort levels of the public. Front of House staff will be onsite to assist patrons. Please listen to the requests of our staff, they are working to keep us all safe.

Customers acknowledge that while the venue has taken all reasonable health and safety precautions to keep the audience, staff and performers safe, they enter the venue at their own risk without recourse to claim against the venue regarding health outcomes.

COVIDSafe Ticketing Terms and Conditions

Purchasing Tickets

  • You will receive a booking confirmation once you have completed your purchase. If you have requested eTickets, your tickets will be attached.
  • Customers must either print their PDF ticket/s or ensure their ticket/s are available on their phones
  • Valid photo ID is required by the purchaser to gain entry to the Venue
  • Babes in Arms are now included in total capacity and as a result now require a Babes in Arms ticket
  • Face masks must be worn inside the theatre.

At the Event

  • The customer is responsible for having their ticket/s available on their phone or printed out, clearly visible, for checking at the door.
  • Customers must not attend a performance if they have COVID-19, have been advised to self isolate by NSW Health, if they have been overseas, or to an area where NSW Health has declared a COVID-19 hotspot within the previous fortnight. You will be entitled to a full refund if you advise the Ticket Office within 4 hours of the start of the show time on 02 4929 1977 or email civicticketoffice@ncc.nsw.gov.au
  • Customers may be asked health screening questions on arrival to the Venue
  • Customers agree to abide by all physical distancing, health protocols and the Venue’s COVIDSafe plan
  • Customers agree to follow the instructions of Venue staff at all times
  • If customers do not comply with protocols, or authorised requests, they will be asked to leave immediately without refund or further recourse
  • These Terms are in addition to the regular Terms and Conditions for ticketing.

    Please note that patrons may be seated directly next to other attendees.